Appointment:
Missed appointments or cancellations less than 24 hours prior are not entitled to refunds. Rescheduling is possible but not guaranteed. Please contact the customer service prior to the appointment time to discuss cost and availability options.
Shipping & Return:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To Qualify for any return, the product must be in the same condition as when you received it. Not used, not opened, unworn, in its original packaging. You will also need to send it to us with the receipt or proof of purchase.
Please return to: Medicines by MailBox, 89 Falcon Rd, London. SW11 2PF
You can read our full return policy here:
https://medicinesbymailbox.co.uk/return-policy/
We offer next day delivery; however courier delivery times are out of our control. We are unable to offer refunds for any late deliveries. But you will receive courier tracking information once your order has been dispatched. And orders placed by 1pm are dispatched on the same day.
juno silva –
Very efficient and helpful
Riccardo Barni –
I very much like this product as I can use it wherever I am in the world and I need an antigen certificate! I usually have my certificate within 30 mins which is great!!!
Mr. Keen –
Fantastic services!!
Roberta Da Silva –
Quicky results
Luqman Shahid Bhatti –
Excellent service. Never imagined there could be a company who could provide a very simple straight forward and user friendly service from the comfort of your home you can test and send the proof of result via video to get your certificate. I have wasted money with many companies before but will never be going back anyone else as Medicines online is more than 50% cheaper than others and is very efficient and convenient. After sending my proof of tests i got the results within 5 minutes and there was an issue with one form but a very helpful person via WhatsApp messaging sorted it for me. No long waits over the phone and no hassle. Accept my heartfelt gratitude for the best service so far from any test provider.
Krishna Sharma –
Quick results!! Amazing service!!
Anne Marie –
I always use their services as they never disappointed me!!!
Daniel Rich –
Got my certificate and my wife’s within 1 hour but both certificates had my details on so they had to update it