Replacement Test Kit (Missing or Delayed Kit)

Shipping and Return Policies

Appointment:

Missed appointments or cancellations less than 24 hours prior are not entitled to refunds. Rescheduling is possible but not guaranteed. Please contact the customer service prior to the appointment time to discuss cost and availability options.

Shipping & Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To Qualify for any return, the product must be in the same condition as when you received it. Not used, not opened, unworn, in its original packaging. You will also need to send it to us with the receipt or proof of purchase.

Please return to: Medicines by MailBox, 89 Falcon Rd, London. SW11 2PF

You can read our full return policy here:

https://medicinesbymailbox.co.uk/return-policy/

We offer next day delivery; however courier delivery times are out of our control. We are unable to offer refunds for any late deliveries. But you will receive courier tracking information once your order has been dispatched. And orders placed by 1pm are dispatched on the same day.